DIAL PAD:
There are various ways to dial your calls, we make it easy and entirely up to you:
- You can allow Planet Talk to access your contacts when registering, if you miss this step, just go into your app setting in your device and allow, that way all you contacts will show.
- Alternatively if you wish you use a DIAL PAD, then just click "Contacts" and the DIAL PAD is in the top right, just click on the dot icon.
CALL TYPES:
You have the power to change the call type to whichever best suits your circumstances.
It couldn't be easier, just change how you make your calls in the app in your settings. You can select from the following:
Local Call – You can connect via our local access number, which is a great option if you have inclusive bundled minutes from your mobile network operator. If you are on PAYG or have run out of bundled minutes, this will be charged by your network provider at their per minute landline rate.
Wi-Fi – If connecting by this option, you just need to ensure your Wi-Fi signal is strong and stable so that you have an uninterrupted experience. This is a great option if you don’t have inclusive minutes with your network provider, or if you’re travelling.
**It's important you connect your mobile device to Wi-Fi hotspot if you wish to make your calls over Wi-Fi
Mobile Data/Wi-Fi – You again need to ensure your Wi-Fi signal is strong and stable so that you have an uninterrupted experience. Always make sure you have enough Mobile Data if you are using this instead of Wi-Fi.
You can find answers to most queries by checking out our FAQs.
Alternatively, if you ever need support, our amazing UK based Customer Service Team is available Mon-Fri 9-6. You can email us at care@planet-talk.co.uk or call us on 0333 303 3333.